Grievance Redressal Policy
1. Introduction
The grievance redressal policy is designed by Creditech Solutions Private Limited (“Alphamoney”) in order to address the issues, concerns, complaints or grievances (“Grievances” or “Complaint/s”) of the lenders and borrowers (“Participants”) on the Alphamoney website (www.alphamoney.in and all associated mobile applications, if any) (“Platform”) . In order to address the Grievances, Alphamoney has set-up a structured grievance redressal framework. Alphamoney will ensure that the redressal of Grievances is fair, just and within the given framework of rules and regulation.
It the one of the primary source of credit worthiness and capacity of prospective borrower to repay the loan. We can understand the prospective borrower’s capacity by assessing the bank account statement of the salary account, credit card statements, credit report and payment track record as per credit information bureau, minimum and average monthly bank balance, bounced cheques, probability of successful repayment of loans and cash outflow to specific accounts to determine current monthly liability.
2. Grievance Redressal Mechanism
2.1 Participants can send us their Grievances by email or contact us on our customer care number as mentioned below:
Email ID: support@alphamoney.in
Customer care number: -- (Between 10:00 am and 6:00 pm, from Monday to Friday except business holidays) Complaints registered through above means are addressed within 5 (five) business days. Grievances should be sent through the email which is registered with Alphamoney
2.2 If the Complaint is not resolved within 5 (five) business days, the Participant can address its Complaint to the grievance redressal officer. The grievance redressal officer, Mr. Sunil Pal is available at support@alphamoney.in +91-9319689801.
2.3 If the Complaint is still not addressed within 10 (ten) business days, the Participan can address its Complaint to the nodal officer. The nodal officer, Mr. Anil Bansal is available at support@alphamoney.in +91- 9319689802.
2.4 If the Complaint remain unresolved within a period of 1 (one) month, the Participant can appeal to the Chief General Manager, Customer Education and Protection Department, Reserve Bank of India, 1st Floor, Amar Building, Sir P.M. Road, Mumbai- 400001, contact number +91-9319689801.
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Disclaimer : Reserve Bank of India does not accept any responsibility for the correctness of any of the statements or representations made or opinions expressed by Creditech Solutions India Pvt. Ltd, and does not provide any assurance for repayment of the loans lent on it. Creditech Solutions Pvt Ltd (alphamoney.in) is having a valid certificate of registration dated December 30th 2021 issued by the Reserve Bank of India under Section 45 IA of the Reserve Bank of India Act, 1934. However, the RBI does not accept any responsibility or guarantee about the present position as to the financial soundness of the company or for the correctness of any of the statements or representations made or the opinions expressed by the company and for repayment of deposits / discharge of liabilities by the company.
The information contained herein is only to enable the Lender to make a considered decision. Any decision taken by the Lender on the basis of this information is the sole responsibility of the Lender and ALPHAMONEY is not liable. This information does not include any sensitive personal data or information of the Borrower. ALPHAMONEY only facilitates a virtual meeting place between the Borrowers and the Lenders on its online platform. The decision to lend is entirely at the discretion of the Lender and ALPHAMONEY does not guarantee that the Borrowers will receive any loans from the Lenders. ALPHAMONEY merely aids and assist the Lenders and the Borrowers listed on its website to make and receive loans and charges a service fee from the Lenders and the Borrowers for such assistance. ALPHAMONEY is only an ‘Intermediary’ under the provisions of the Information Technology Act, 1999.